Strategic Product Lifecyle Project

Overview

Researched and implemented third-party software solution that unified and optimized key components of the product management lifecycle, including customer feedback, sales, feature development, and software engineering. This integration streamlined workflows across departments and enhanced collaboration, driving more efficient decision-making and product delivery throughout the globe.

Steven’s Contributions

  • Defined SOW, budget, and managed third-party vendor relationships under guidance of vendor management and legal teams.

  • Presented weekly to senior leadership on cost-benefit analyses, budget and timeline updates, as well as scope changes such as API integration with Salesforce and Jira.

  • Oversaw cleanup of extensive Jira backlog by manually reviewing, filtering, reassigning product feature requests, and creating firm SLAs on decisioning timeframes.

  • Guided phased rollout and implementation trainings to ensure effective adoption by all key stakeholder groups.

Results

  • Spearheaded a $320,000 company-wide transformation of the software project lifecycle for 20+ major products, evaluating solutions, presenting recommendations to senior leadership, and implementing key changes.

  • Eliminated a 5-year backlog of 2,000+ Jira project feature requests by implementing structured weekly project review sessions, optimizing prioritization and execution.

  • Onboarded 400+ employees through phased implementation and coordinated training across 5 business units, ensuring smooth adoption of new tools and processes.